Support Tickets

Turbocharge Customer Service with Machine Learning

Wise.io provides predictive intelligence to help your agents be more productive and focus where customers need them most.

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Augment and Automate Your Team's Performance

Smart Routing

Get tickets into the hands of the
right agent faster.

Recommended Response

Show agents the best response template to resolve customer issues.

Automated Reply

Increase productivity by automatically replying to designated tickets.

See How Wise.io Improves Customer Success

About Wise.io

Our Customers Include

Citrix
Product Madness
Volkswagen
We Heart It
Republic Wireless
Red Ventures

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How Machine Learning Enhances Customer Success

  • “With machine learning technology that is fast and simple enough for our agents to use, Wise.io has given us a leg up on responding effectively to our customers.”

    Sean Rivers, Director of Customer Service at Republic Wireless

  • Big-Data-Analytics-Slider
    The ability to rapidly implement high-performance machine learning applications with Wise.io’s technology has the potential to radically improve the business of customer support.

    Mike Stringer, Group Director, Data Science at Citrix

  • We do have certain people who are better suited to certain issues, so rather than have tickets sit in queue before they get assigned, we have started using Wise Support for routing.

    Taylor Higley, Director of Information Services at AFGE

Easily Bring Powerful Data Science to Customer Service

Easy Setup

Easy Setup: Connects to your existing support software

Immediate Start

Immediate Start: Uses closed tickets to learn customer and agent behavior

Self-Learning

Self-Learning: Updates continuously without manual intervention