Machine Learning Applications

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Support

Support

Do you handle customer service? Automate ticket routing and recommend responses to agents to help them work inbound requests more quickly and consistently. Spend less time triaging tickets and searching for the right response and more time actually helping customers.

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Retention

Retention

Are you responsible for improving customer satisfaction? Identify customers likely to cancel their service in advance so you can take action to retain them. Determine the key levers that drive satisfaction to make advocates out of more of your customers.

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Monetization

Monetization

Are you responsible for optimizing your product revenue? Reduce chargebacks by deploying a fraud identification model to keep the fraudsters at bay. Identify your best customers early in their lifecycle to increase their Lifetime Value.

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Acquisition

Acquisition

Are you responsible for driving your company's marketing campaigns and delivering quality leads? If so, you'll benefit from applications that prioritize leads or transforms the data from your past activities into optimized campaigns.

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Wise Support, intelligent ticket dispatch for your service team

Insights

Insights

Wise Support gives you real time visibility into hidden patterns driving customer issues so you can react intelligently.

Predictions

Predictions

Wise Support predicts any of your ticket fields and is automatically retrained with your feedback.

Automations

Automations

Wise Support routes new tickets to the proper groups. Receieve early warning alerts.

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Connect

Connect to your data

Wise Machine Learning Applications use open APIs and OAuth to automatically connect to your data stored in common SaaS-based business applications. Need to extend the application with other sources?  Wise Applications can easily connect to data stored in your application databases, data warehouse or Hadoop cluster.

  • Connect to SaaS Applications
  • Connect to Databases & Files
  • Connect to Public data sources
Train

Train your model

Every model is unique to the characteristics of your data.  Wise Applications train the underlying model using an ensemble of algorithms within our Machine Learning engine.  The model is cross validated and scored to reflect the expected accuracy. The driving forces of the model are published in order of importance on your Application Dashboard.

  • Discover patterns in your data
  • Identify the driving forces
  • Leverage Machine Learning
Deploy

Deploy your predictions in production

Wise Applications are tightly integrated into your SaaS-based business applications.  They leverage the workflows within your sales, marketing or support applications automatically.  Any application can be extended through our API to integrate into your operational systems.

  • Plug & Play with SaaS Apps
  • API to embed in any system
  • Replace manual business rules
Extend

Extend your model

Market conditions are constantly changing and Wise Applications are designed to evolve and improve over time.  Enabled with an auto re-training service, your Wise Application will retrain the underlying model on a regular basis so it stays up to date and learns from user feedback.  Wise Applications are designed to be extended with new data sources that your company can provide.

  • Model re-training is essential
  • Leverage your unique data
  • Customize to fit your business

Business Executive

Results are all that matter to you. You know there is value in your data but getting access to the experts or optimization technology is a challenge.

Read how Visual.ly, a fast growing Internet company, turned to Wise to get a Lead Scoring Application, scrapped their plans to hire a Data Scientist and replaced their custom code with an end-to-end Leading scoring Application in a couple of weeks.  

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Data Science Team

There are not enough hours in the day to serve all the internal requests for your Data Science team. The transition from prototyping to production is slow and brittle.

Read how Citrix's Data Science team is working with Wise Data Science team and the Wise Enterprise Edition to leverage the power of sophisticated machine learning and rapidly deploying models into production. 

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Application FeaturesBase EditionEnterprise Edition
State-of-the-Art Machine Learning    
Cloud-Based Deployment    
Integrate Existing Business Processes    
Application Configured to Your Data    
Application Continuously Updated    
Extend with API access    
Customizable Data Model    
Multiple Data Sources    
Access to Wise Data Scientists    
Deploy in Private Cloud    
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