Wise.io in the News

Loyalty 360: Machine Learning: A New Reason to Love Customer Complaints

loyalty360-logo.pngAn article by Jeff Erhardt, CEO, Wise.io

You already have your ear to the ground and eyes on the stats that drive customer loyalty. Hopefully you’re also carefully tracking negative feedback as indicators of bigger issues. While positive feedback validates that good choices are being made across the organization, falling service rankings, poor reviews or high complaint rates may be just the catalyst you need to improve customer service and engagement. Read more.