Wise.io in the News

Smart Customer Service: Creating a Powerful, Data-Driven Customer Service Organization: Part 2

Smart_customer_service.pngAn article by Jeff Erhardt, CEO, Wise.io

As I wrote in last week's column, efficiency and proactive, personalized customer service are not mutually exclusive. Augmenting customer service capabilities with machine learning can help agents work faster and smarter, enabling support organizations to increase productivity, cut costs, and nurture loyal customers.But the power of machine learning isn't limited to customer service; it holds the potential to deliver great outcomes across the entire organization. Read More