Wise Response Selected for Exceptional Innovation; Uses Advanced Machine Learning Technology to Improve Customer Experience.
Wise Response was selected as a 2016 CUSTOMER Magazine Product of the Year Award winner by TMC, a global, integrated media company. A critical part of Wise.io’s suite of applications, Wise Response analyzes data patterns from previous, resolved support tickets and recommends the most appropriate macro or template to best engage with each individual customer. By automating a critical support process, Wise Response helps organizations manage ticket volume more effectively, enabling enterprises to efficiently scale customer service while improving customer experience.
“Enterprises are increasingly looking to machine learning to get control of the overwhelming number of customer inquiries battering their support organizations,” said Jeff Erhardt, CEO, Wise.io. “It is an honor to have CUSTOMER Magazine name Wise Response as a product of the year, and recognize machine learning as a smart and innovative strategy to drive efficiencies and improve the customer experience.”
Wise.io applications serve as intelligent assistants, capturing how the organization’s best agent engages with customers and applying that knowledge across the entire support team. Wise Response works seamlessly with Wise Routing, which automates the support ticket triage process, to help customer service organizations deliver more efficient routing and response to radically improve the customer experience. Wise Response is available for most major support systems, including Zendesk and Salesforce Service Cloud.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Wise.io with a 2016 Product of the Year Award,”said Rich Tehrani, CEO, TMC. “We expect that 2016 will bring a continued focus on intelligent automation that accelerates customer support activities and drives better results for customer success. The Wise Response solution has proven deserving of this elite status and I look forward to continued innovation from Wise.io in 2016 and beyond.”
The 2016 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers. The 18th Annual Product of the Year Award winners will be published in the 2016 January/February issue of CUSTOMER magazine.