Automate Your Support

Wise Support uses the world's most powerful machine learning technology to help you deflect more tickets, lower response times and allow your agents to focus on solving customers' issues.

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Wise.io Support

Features

Triage-free Routing, Wise.io

Triage-free Routing
Wise Support predicts which group or individual agent should receive each new ticket.

Recommended Response, Wise.io

Recommended Response
Wise Support shows your agents the best template response to use based on the content of the ticket.

Automated Reply, Wise.io

Automated Reply 
Wise Support automatically responds to tickets that you designate with the most appropriate template.

How it works

1

Wise Support’s machine learning technology analyzes your closed tickets and identifies the patterns in how those tickets were classified, routed and resolved.

2

As new support tickets arrive, Wise Support immediately examines their content and predicts ticket attributes or recommends an appropriate response template.

3

Based on the Wise Support predictions, you can trigger routing rules or response macros to automate your support processes.

4

As tickets are closed, Wise Support learns and adapts its predictions so it is always up-to-date with your current customer support needs and processes.

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Our Customers Include

  • Pintrest
  • Gusto
  • Republic Wireless
  • Breeze
  • Illuminate Education
  • Product Madness
  • Task Rabbit
  • Twilio Logo
  • Issuu
  • Thumbtack
  • Segment

Questions? Contact Us