Wise Support predicts which group or individual agent should receive each new ticket.
Wise Support shows your agents the best template response to use based on the content of the ticket.
Wise Support automatically responds to tickets that you designate with the most appropriate template.
Wise Support’s machine learning technology analyzes your closed tickets and identifies the patterns in how those tickets were classified, routed and resolved.
As new support tickets arrive, Wise Support immediately examines their content and predicts ticket attributes or recommends an appropriate response template.
Based on the Wise Support predictions, you can trigger routing rules or response macros to automate your support processes.
As tickets are closed, Wise Support learns and adapts its predictions so it is always up-to-date with your current customer support needs and processes.