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Resources

Thredup Case Study
How Pinterest Leveraged Machine Learning to Transform Customer Support
The Essential Guide to Automating Customer Service
Thumbtack ROI with Wise Triage, Wise.io
Customer Success Applications Driven by Machine Learning, Wise.io
Salesforce Cloud Service Demo, Wise.io
Machine Learning for Customer Success, Wise.io
Webinar: Intro to Machine Learning for Customer Success, Wise.io
AFGE Streamlines IT Support with Machine Learning, Wise.io
Customer Service Automation Savings Calculator, Wise.io
Wise.io Overview: Machine Learning Applications for Customer Success, Wise.io
 Wise Routing: Machine Learning to Classify & Triage, Wise.io
6 Key Questions When Adopting Predictive Analytics, Wise.io
 Case Study: Product Madness Support Finds Hidden Revenue, Wise.io
Creating Intelligent Infrastructure for Extreme Automation, Wise.io
 Practical Machine Learning in Production: Using Decision Forests, Wise.io
6 Key Questions When Adopting Predictive Analytics, Wise.io
Machine Learning
Machine Learning

The Latest From Our Blog

GE Acquires Wise.io to Accelerate Machine Learning Efforts

On Tuesday, GE Digital announced that it had entered into a definitive agreement to acquire machine learning technology company Wise.io.  The acquisition will enable GE Digital to further...Read More >

eCommerce Site Automates Ticket Classification with Precision

Modern online retail businesses recognize that superior customer service and support sets them apart in a saturated eCommerce environment. However, as these businesses grow, many don’t effectively...Read More >

Strategies to Handle Customer Support Ticket Spikes During the Holidays

To many, the holidays are a time of joy, celebration, and relaxation. For those in the customer service industry, however, the holidays represent a time of surging support tickets for product...Read More >