Loyalty 360: Machine Learning: A New Reason to Love Customer Complaints

You already have your ear to the ground and eyes on the stats that drive customer loyalty. Hopefully you’re also carefully tracking negative feedback as indicators of bigger issues. While positive feedback validates that good choices are being made across the organization, falling service rankings, poor reviews or high complaint rates may be just the..

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1to1 Media: 2015 Customer Champion winner Sean Rivers, Republic Wireless

Wise.io customer, Sean Rivers,  director of Operations Technology at Republic Wireless, profiled on what makes him a customer champion. Sean touches on how Machine Learning helps the internal triage team read and coordinate every request so they can adequately prioritize the influx of tickets and make suggestions as to which tickets might benefit from an Expert Customer’s insight.

Wise.io Customer Sean Rivers of Republic Wireless Wins 1to1 Media “Customer Champion” Award

Wise.io, which delivers predictive applications that transform how businesses engage with customers, today announced that Sean Rivers of Republic Wireless, a disruptive wireless carrier leveraging WiFi to lower consumer smartphone bills, was selected as a winner of the 2015 1to1 Media Customer Champion Awards. As Director of Operations Technology, Sean defines the tools, processes and policy to..

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